Frequently asked questions

The only range free from irritants, fragrance, comedogenic (pore-clogging) substances, essential oils and sulphates, Mir soothes, smoothes and balances leaving skin calm, clear and beautifully healthy. Generous samples of all products including Mir Argan Beauty Oil can be found in Trial Pack B - and we ship worldwide!

Can you send me samples?
Yes of course, but you'll need to order them.  You can find Trial Packs on the Products page. We're a small company and it's unfeasible to offer free samples so please don't write and ask for them.

Ordering and delivery
We deliver worldwide. Ordering online is safe and secure with all transactions processed by WorldPay. If you have questions about ordering, UK and international delivery charges, currency exchange etc please refer to the Shopping Basket and to our Terms and Conditions.

What happens after I've placed my order?

You will receive an order confirmation e-mail from RBS WorldPay.  If not, you may have provided an incorrect e-mail address.  We will send an e-mail once your order has been sent - usually within two business days.

Payment - can I pay by cheque?

UK customers only may pay by cheque, please refer to our Terms and Conditions for details.  Paying by cheque can cause delays as we have to allow extra time for clearance. Ordering online is completely safe and secure.

Can I order over the phone?

Yes, but your order will still be processed online through RBS WorldPay so please do order online if you can.  If not, we are able to take telephone orders from UK customers, please e-mail us for info (the address is on the Contact page).

Do you offer refunds or exchanges? 
No, but we offer reasonably priced Mir trial packs.

Is Mir only suitable for sensitive skin? What sort of person is the typical Mir customer?
Mir was specially formulated for sensitive skin but it is equally beneficial to non-sensitive complexions. Many of our customers are simply people who enjoy using light, water-based, refreshing products, care about what they use on their faces and want the best for their skin.  Mir customers tend to be well-read, informed, intelligent professional women and men of all ages who are disillusioned with all the hype and anti-ageing nonsense around at the moment.

The majority of our customers come to us after using natural and organic products and finding they are simply too irritating or that the oil-based formulations lead to congested skin and blemishes.

And yes, we have a number of celebrity customers including actors, rock stars, artists and authors.

I haven't used Mir before, what should I start with? Order a trial pack which will last three to seven days. International customers may prefer to order a full size Cleansing Gel and trial pack as this will last longer and tide you over until you place your next order.
 

Which Trial Pack should I order? Not sure of my (or my friend's) skin type...
In these cases we always recommend Trial Pack B, the one with all 6 items. Many of our customers who think they have dry skin find it less so after using our cleansers for a few weeks and can move over to Moisturising Lotion instead of Skin Silk. Those who are normal/oily and use Moisturising Lotion to start with tend to use Skin Silk as an eye cream. Purchasing all six products makes it simpler particularly if you’re purchasing a set as a gift and don’t know the recipient’s skin type.  If you have dry to very dry skin then give Trial Pack A a go.

I've never heard of Mir, is it new?  Can I buy it from a shop?

Mir launched in 2002 and we rebranded the range - new packaging and website - between February and June 2008. So no, we're not new, we're a small exclusive brand dedicated to the development of cosmetics with integrity - products that work and are good for your skin. Mir is only available from our website but this may change in due course.

I work long hours and don't have time for a complicated skin care routine. 
So do we. Nobody should have to spend more than five minutes a day on their skin. Mir will take you no more than a minute or two to use, morning and evening. We know that when a skin care routine takes longer than that, people are inclined to give it a miss which results in unhealthy skin.

What should I use as an eye cream?
Skin Silk Lotion is perfect, it’s a moisturiser and eye cream in one! Moisturising Lotion can also be used around the eyes (as can all our products except Gentle Exfoliating Cleanser).

Is Mir suitable for men? 
Yes, it was designed to be suitable for men too and we have many male customers worldwide.  Additionally the packaging is unisex and all products are unscented.

What is the shelf life of Mir products?

Our two moisturisers and Argan Beauty Oil should be used within 12 months of opening; the rest, 18 months.  The open jar symbol now appears on all products.

Should I use a face mask, can you recommend one? 
Yes, mix Mir Pure Rhassoul with Mir Gentle Exfoliating Cleanser for a calming, deep-cleansing, exfoliating mask. Or, simply leave Cleansing Gel on your skin for a few minutes to calm and cool.  

Can I get rid of my cellulite with a cream? 
No. If anti-cellulite creams worked then we would all know about it and we'd probably all be using them.  In any case, if a product has an effect on the physiology of the body then it cannot legally be classed as a cosmetic and requires medicinal licensing.